Opening Times:
Our site operates 24 hours a day, 365 days a year.
Our Customer Services team work Monday to Friday from 9.00 AM to 5.00 PM.
We are endeavouring to answer all emails as quickly as possible, usually within 24 Hours. If you have not received a response from in this timeframe, please check the address you sent the email to.
Our Customer Service team can be contacted on the following email address:
We despatch orders on working days, Monday to Friday, except for Bank Holidays and National Holidays.
UK NATIONAL HOLIDAYS FOR 2011
When the usual date of a bank or public holiday falls on a Saturday or Sunday, a 'substitute day' is given, normally the following Monday. For example in 2010, Boxing Day is actually on Sunday, 26 December, so there is a substitute bank holiday on Tuesday, 28 December.
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National Holidays
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2011
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New Year's Day
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3 January*
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Good Friday
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22 April
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Easter Monday
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25 April
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Early May Bank Holiday
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2 May
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Spring Bank Holiday
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30 May
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Summer Bank Holiday
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29 August
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Christmas Day
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26 December*
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Boxing Day
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27 December*
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*Subsitute Days